- Outlook 2016 does not support manual setup for Exchange accounts and can only connect to Exchange using the Autodiscover feature. An Autodiscover CNAME record must be configured for your domain DNS in order for you to take advantage of Outlook 2016.
- Customers that uses the split domain feature and forward emails to us should not attempt to setup the CNAME record as this should only be done if your MX records are pointed to our servers. Split domain customers should contact support for assistance.
- What is Autodiscover and why it is required.
- How do I setup my Autodiscover CNAME/SRV?
To set up Outlook 2016:
Navigate to Windows Control Panel > Mail> Show Profiles
Click Add. Specify your Profile Name and click OK.
On the Auto Account Setup page type your name, primary email address, and your mailbox password twice, then click Next.
Outlook 2016 will start configuring your account. When you get a security prompt, check the box Don’t ask me about this website again and then click Allow.
Windows Security window might then prompt your username and password. Enter your primary email address in the User name box and type your mailbox password and click OK
Outlook 2016 will discover your email server settings finish configuration of your email account. Once you see all steps as completed, you can click Finish. Now you can open your new profile in Outlook 2016.
Note: This process can take up to about 15 minutes to process.