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Managing Your Approved and Blocked Senders Lists

Roger
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Viewing Your Approved and Blocked Senders

To view your approved and blocked senders:

Click the Approved Senders or Blocked Senders tab, as required.
The existing entries on your list display, including the sender or domain name, whether the entry is a full email address or a domain, the entry description, and the date the entry was added.

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Adding an Approved or Blocked Sender

Entries on your personal approved and blocked senders lists can be added in a number of ways:

  • You can add entries to your approved and blocked senders lists manually in the Approved Senders and Blocked Senders tabs.
  • When you release a spam message to your inbox, you can approve the sender of the spam message at that time.  You can also approve the sender’s domain, so that any emails sent from the domain will bypass the Anti-Spam service.
  • Your Spam Manager Quarantine Administrator can add, edit, and delete entries on your behalf.

To add an approved or blocked sender:

  1. Click the Approved Senders or Blocked Senders tab, as required.
  2. Click the [Add Entry] button.
  • The Add Approved/Blocked Sender page displays.

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      3. Enter the email address or domain name of the sender to add to the list.

  • An email address must be the full address with a valid domain name, such as broberts@janesbagels.com. Partial email addresses, such as broberts@janesbagels, are not valid.
  • A domain name can be a full name, such as janesbagels.com, or a top-level domain, such as .com or .us. Subdomains, such as name.janesbagels.com, are also valid.  Partial domains without the top-level domain, for example, webcam, is not valid.  The * wildcard is also not valid within a domain name.

      4. Enter a description for the entry (this is mandatory).
      5. Click [Save].
      The new entry displays in the list.

 

To add an approved sender when you release a message from Spam Manager:

  1. When you receive a message identified as spam from a sender that you wish to add to your personal approved senders list, select the message, and click the [Release] button.

      2. In the Message released confirmation, click the [Approve sender] or [Approve domain] button, as required.

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      3. The Add Entry page displays with the Sender box already filled in.
      4. Enter a description for the entry (mandatory).
      5. Click [Save].
      The new entry displays in the list.

 

Editing an Approved or Blocked Sender

To edit an approved or blocked sender:

  1. Click the Approved Senders or Blocked Senders tab, as appropriate.

      2. Locate the entry of interest and click the sender name.
       The Edit Entry page displays.

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      3. Edit the email address or domain name, if required.

An email address must be the full address with a valid domain name, such as broberts@janesbagels.com.  Partial email addresses, such as broberts@janesbagels, are notvalid. A domain name can be a full name, such as janesbagels.com, or a top-level domain, such as .com or .us. Subdomains, such as name.janesbagels.com, are also valid. Partial domains without the top-level domain, for example, webcam, is not valid.  The * wildcard is also not valid within a domain name.

      4. Edit the description for the entry (this is mandatory).

      5. Click [Save].

 

Deleting Approved or Blocked Senders

NOTE: You are not asked to confirm deletion when deleting entries from the approved and blocked senders lists.

To delete selected approved or blocked senders:

  1. Click the Approved Senders or Blocked Senders tab, as appropriate.
  2. Locate the entries of interest and select the checkboxes to the left of the entries.
  3. Click the [Delete] button.

To delete all approved or blocked senders:

  1. Click the Approved Senders or Blocked Senders tab, as appropriate.
  2. Select the checkbox in the heading of the left column.
    All entries are selected.
  3. Click the [Delete] button.

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