Microsoft Lync Instant Messaging

Build Your Contacts List
Add people to your Contacts list if you'll be contacting them often or if you just want to keep track of them.
1. In the Lync main window, type the person’s name or email address in the search field.
2. In the search results, right-click the person.
3. (Optional) If you’ll be contacting the person often, click Pin to Frequent Contacts.
4. Add them to a group by clicking Add to Contacts List, and then clicking the group name; or if you haven’t created groups yet, click Add to New Group, and give the group a name. You can add more contacts to this group later.

Get in Touch by IM
There are several ways to start an IM conversation with people or groups in your Contacts list. From your Contacts list or from search results, do any of the following:
• Double-click the contact.
• Point to a person’s picture. When the contact card opens, click the [IM] button.
• Point to a group in your Contacts list, and, when the group contact card appears, click the [IM] button to send a message to the whole group.

To invite additional people into an IM conversation:
1. In the Lync main window, drag a contact name from the Contacts list, and drop it onto the conversation window. To add contacts outside of your organization (whom you can’t IM) to the conversation by e-mail, in the conversation window, click the People Options menu, and then click Invite by Email.

2. To join, just click a link in the e-mail (outside users can join the conversation regardless of whether they have Lync installed).
To reply to an IM, double-click the incoming alert, click anywhere in the text box at the bottom (the area that has the font and emoticon icons), type your reply, and then press <Enter> on the keyboard.
NOTE: Unless you have set notifications so alerts will not display when you are in Do not Disturb mode, Lync will by default always send you both a visual alert and a sound alert whenever someone tries to reach you via IM.

Custom Alerts

1. Click the [Options] button, click Ringtones and Sounds, click the [Sounds Settings] button, then click the Sounds tab.
2. Drag the slider on the Program Events display panel down to the Microsoft Lync 2010 listings.
3. Click Incoming Instant Message. The Sounds display at bottom of the window should read
COMMUNICATOR_im invite.
4. Now click the drop-down arrow next to it and sample some of the other sounds on the list.
5. Once you find a sound you want to use for incoming IM alerts, click Apply. The Program Events display panel should now read Incoming Instant Message and the Sounds panel should display the name of whatever .wav file you have selected. (You can also record your own .wav file for this purpose, and then browse to that file to select it as your IM alert.)