Add/Downgrade Resources

************************************************************Upgrade******************************************************

The Buy Additional Resources feature allows you to add resources to a subscription that is being utilized by a
customer domain. It should be noted that in order to upgrade a resource you must first own the appropriate
subscription. For example, in order to purchase additional mailboxes you must first own an Exchange
subscription.

1. Log into the new EMM Control Panel.

2. As illustrated above, select Buy Additional Resources from the Store section of the main dashboard.

The first screen of the Subscription Resource Upgrade wizard displays.
Here you will select the service to which you want to add a resource.

3. Select a service from the list and click [Next].
The next step in the Subscription Resource Upgrade wizard displays:

4. Scroll through the list of available resources, select what you need from the list, and click [Next].

The next step in the Subscription Resource Upgrade wizard displays:

5. Review what you have selected, select a Payment Method from the drop-down list, and click [Place Order].
The order is placed.

The final step in the Subscription Resource Upgrade wizard displays.

6. Review your order and click [Exit Upgrade Wizard].
The upgrade is complete.

************************************************************Downgrade**************************************************

1. To downgrade an order, access the Subscription Resource Upgrade wizard once again.
(Select Buy Additional Resources from the main dashboard.)

2. Select the appropriate service in the list and click [Next].

3. On the second screen of the Subscription Resource Upgrade wizard, locate the item you want to
downgrade.

4. Enter or select the final number of the selected resource you want to retain.
For Example: If you originally purchased 5 and now want only 3, change the number in the New Limit
column for the selected resource to 3.

5. Click [Next].
The Confirm Order screen of the wizard displays the downgrade difference:

6. Click [Place Order] to finalize the downgrade.