Yes, We have built a new infrastructure around BB10, so please be sure to mention that you have a BB10 device, so we can make sure to add you and your users to the new servers as they will not work on the older BlackBerry Servers.
Additionally, at this time adding users is a manual process and is not automated in our web based control panel. We hope to have this integrated at some point, but for now our support engineers will add users manually. Please open a support ticket with the following details:
New or existing BlackBerry user?
Is this user moving off of old BlackBerry device, to BB10?